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Hancock Management International
Home of Nice Rice! Hot/Cold Relief Packs
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Always use the protective sleeve with rice pack; using a covered plastic container when heating, and always when cooling, will also help to preserve it. Wash only the protective sleeve as necessary.

ALWAYS TEST FIRST before applying- if too hot or cold at initial touch, allow product to sit until you are able to handle comfortably, then apply; use a DRY towel between the pack and skin as a buffer for safety, which you may remove as product temperature adjusts.

Heat Therapy:
(1) Place in microwave from thirty (30) SECONDS, to one and one-half (1.5) minutes ONLY, depending on your appliance; 1 minute is average.
(2) Apply to desired area from two (2) to fifteen (15) minutes only; NO longer than 15 minutes.

Cold Therapy:
(1) Place in a covered plastic container in the freezer or refrigerator from five (5) to fifteen (15) minutes only.
(2) Apply to desired area from two (2) to fifteen (15) minutes only; NO longer than 15 minutes.

Treatment may be repeated in a few hours. PLEASE USE COMMON SENSE. It is possible to burn or freeze skin, so do not overheat/overcool the pack and pay attention to the amount of heating/cooling you are experiencing. Again, a DRY towel may be used between the pack and skin as a buffer for safety.

Packs must NOT come in contact with water or steam at any time or the rice product will spoil, so use a covered plastic container when heating and cooling.

Special care and attention should be given to children, ill, or elderly persons, or any persons with circulatory, nerve, diabetic, or muscle conditions. Seek the advice of your health care professional and follow his/her instructions before using ANY healthcare products. It is recommended that on these persons you ALWAYS use a DRY washcloth between the pack and skin as a buffer for safety. DO NOT use on skin that is numb or inflamed, or while sleeping.

Our instructions are NOT medical advice, but specifically for use of the product. We recommend you seek the advice of your physician before using the product, especially if you are not familiar with the use of hot/cold packs. As with any hot/cold treatment, YOU MUST USE DUE CARE.

You are using this product at your own risk; you agree not to hold us liable in any event in connection with use of this product. We have made every reasonable effort to inform you of the responsible use of the product. By acceptance of the product and its use, you are acknowledging this agreement.

To see some of the conditions the product may be useful for, see our Search page.

Cleaning Instructions
Store rice packs in a cool, dry place when not in use. Packs must NOT come in contact with water or steam at any time or the rice product will spoil. Packs usually last from 6 months to a year used as directed. Packs are NOT washable either by hand or machine; only the protective sleeve is machine washable on a gentle, warm cycle, and line or machine-dryed on gentle cycle. Please see our Guarantee and Return Policies.

Our Return Policy
If you are not satisfied with your product, please return to us in its original package for up to 30 days from the date of shipment. Before returning any product, you will need to email us at hancockmanintl @ yahoo.com, for an RMA number. If you would like us to contact you instead, just let us know. If your product is defective, please see our Guarantee Policy for a replacement product.

Questions?
If you have any questions about the product, or our return or guarantee policies, please email us. Contact Us


Our Guarantee Policy
Six (6) Month Product Guarantee
If, in the unlikely event, either the rice pack or the protective sleeve proves defective during normal directed use before six (6) months from the date of purchase, we will replace with an equivalent new product, with a new six (6) month guarantee.

Please remember the pack itself must NOT come in contact with water or steam; however, the protective sleeves are machine washable on gentle, warm cycle.

Thank you and we know you will enjoy the comfort your Nice Rice! pack will bring you!