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Frequently Asked Questions
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Questions before ordering? Check here first!
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Q
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Do you guarantee your products or services?
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A
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Yes, we offer a 30-day initial return policy on all products as well as a six month warranty guarantee on the products. Please see our Product Info page and also our Search page for specific details on use.
Click here for more information.
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Q
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What if I don't want to give my credit card information over the Internet?
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That's fine, simply email your choice of phone payment and provide your contact information. You can then give us your credit card number over the phone, or write us a check, and as soon as we receive payment, or your personal check clears your bank, we'll ship your order.
Visit our Customer Support page for more detail
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Q
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I went through the shopping cart page but I notice there's no charge for shipping or handling.
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A
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We are currently only accepting orders for our customers in the United States.
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Q
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Why is the marketing and promotion information on the site?
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A
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Many of our customers are online & pc workers who suffer from neck, back, and carpal tunnel syndrome, and find relief through use of the rice packs. Many have online businesses, and as we use these tools, we thought we would share what works for us, kind of as an extra "Thank You", and also to help reduce the time they may sit in front of their pc and aggravate their injuries!
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Q
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I don't see my question answered here.
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A
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Please go to our Contact Us Page to reach us. We welcome your inquiries.
Contact Us
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